Frequently Asked Questions

Progress

We believe in complete transparency. Track your project’s real-time development, campaign status, and strategy execution at every stage.

Yes, absolutely. We provide access to dedicated communication channels (WhatsApp/Email) and real-time dashboards so you can monitor website updates, ad performance, and daily metrics whenever you want.

Yes, minor strategy or design tweaks can be adjusted mid-way. However, major structural changes to scope after approval may adjust the final delivery timeline.

We offer up to 2–3 rounds of free revisions for web designs, creatives, and strategy plans to ensure everything aligns perfectly with your brand before launch.

Payment

Simple, secure, and hassle-free payment options designed for local and international convenience.

We accept local Mobile Financial Services (bKash, Nagad, Rocket), Direct Bank Transfers (EFTN/NPSB), and online gateway payments via UddoktaPay. International payments can be processed via Payoneer or Card.

Yes, we require a 50% advance payment to initiate web development, strategy, or setup projects. The remaining balance is due upon final review and completion. Monthly retainer services require advance payment at the start of each billing cycle.

Invoices must be cleared within 3 to 5 business days of issuance to avoid service disruption or campaign pauses.

Support & Refund

Dedicated post-launch technical assistance and clear policy boundaries to protect your business investment.

You can cancel monthly management retainers at any time by giving us a 15-day advance written notice. Project-based services can be canceled before execution begins.

You will receive full admin access to your WooCommerce/Web platform, high-resolution graphic design source files (Figma/Canva/PSD), video creatives, and complete ownership of tracking setups and ad accounts.

All website and setup packages come with 30 days of complimentary technical support post-launch to fix any bugs or issues. Extended support can be maintained via our monthly package retainers.

Ask us anything

Send us a message

We’d love to hear from you! Fill out the form below with your requirements, and we’ll reach out to schedule a quick strategy consultation.

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